Returns & Exchanges

Due to the perishable nature of our truffles and gourmet products, Urbani Truffles ensures the highest quality standards; however, if your order arrives damaged or incorrect, we are committed to making it right. Please inspect your delivery immediately upon arrival and contact us within 24 hours to report any concerns.

Return Process

• 1.
  Contact Support

  Email our customer service team within 24 hours of delivery with your order number and a brief explanation of the issue.

• 2.
  Provide Documentation

  Attach clear photographs of the product, the packaging, and the shipping label to help us assess the condition of your shipment.

• 3.
  Await Authorization

  Our quality control team will review your claim and provide a Return Merchandise Authorization (RMA) or approval for a replacement if the item is deemed defective.

• 4.
  Resolution Processing

  Once approved, we will initiate a replacement shipment or issue a refund to your original payment method within 5-7 business days.