Frequently Asked Questions
Everything you need to know about bringing the world's finest truffles to your kitchen.
How are fresh truffles shipped to ensure quality?
To maintain peak freshness, all fresh truffles are shipped via refrigerated express delivery in insulated containers with ice packs. We recommend immediate refrigeration upon arrival.
What is the shelf life of fresh truffles?
Fresh truffles are best enjoyed within 5 to 7 days of delivery. To preserve them, wrap each truffle in a paper towel, place them in a glass jar, and store them in the coolest part of your refrigerator.
Do you offer international shipping?
Currently, we ship our preserved products globally. However, due to strict agricultural regulations and the highly perishable nature of the product, fresh truffles are only available for domestic shipping within specific regions.
What is your return policy for perishable items?
Due to the delicate nature of fresh truffles, we cannot accept returns once the product has been delivered. If there is an issue with the quality upon arrival, please contact our customer service within 24 hours with photo documentation.
Are your truffle oils made with real truffles?
Yes, Urbani Truffles uses high-quality infusions and pieces of real Italian truffles to ensure an authentic aroma and flavor profile that surpasses synthetic alternatives.
How do I know which truffle is currently in season?
Our shop updates in real-time according to the Italian harvest calendar. Generally, Winter Black and White truffles are available from November to March, while Summer Black truffles are available from May to September.